Refund and Exchange Policy
At Shree Bandhani Sutra, we take immense pride in the quality and authenticity of our products. If for any reason you are not completely satisfied with your purchase, we are here to assist you.
Eligibility for Refund or Exchange
1. Timeframe:
• Refunds and exchanges must be requested within 3 days of receiving the product.
2. Condition of Items:
• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Items that show signs of wear, damage, or alterations will not be eligible for refunds or exchanges.
3. Non-Returnable Items:
• Customized or made-to-order items.
• Products purchased during sales, promotions, or at discounted prices, unless they are damaged or defective.
Process for Refunds and Exchanges
1. Initiate a Request:
• Email us at [ shreebandhanisutra@gmail.com] or WhatsApp at [8779179799] with your order details, reason for refund/exchange, and clear photos of the product (if damaged/defective).
2. Approval:
• Once your request is approved, you will receive detailed instructions for returning the item.
3. Shipping Costs:
• Customers are responsible for the shipping costs of returning the item unless the product is defective or incorrect.
• We recommend using a trackable shipping method for your returns.
4. Refund Method:
• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned product.
Damaged or Defective Products
• If you receive a damaged or defective product, please contact us immediately (within 48 hours of delivery). We will arrange for a replacement or a full refund at no additional cost.
Important Notes
• Slight variations in color or texture are inherent to handcrafted Bandhani products and are not considered defects.
• Refunds and exchanges will only be processed for items purchased directly from www.shreebandhanisutra.com.
Contact Us
For any queries or concerns, feel free to reach out:
• Email: [shreebandhanisutra@gmail.com]
• Phone/WhatsApp: [8779179799]
• Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM